How payments and refunds work.
Clear rules for deposits, payment plans, packages, logos, and care plans — before you pay.
1. Overview
Our services are custom digital work. Once time is reserved and work begins, it cannot be returned, so most payments become non-refundable as the work progresses. This policy explains exactly when a refund is available.
2. Build Deposits
Your deposit reserves a build slot on our calendar. You may cancel for a full refund within 3 business days of paying the deposit, as long as scope confirmation and work have not started. After that, the deposit is non-refundable because it covers scheduling, discovery, and work already performed.
3. Payment-Plan Milestones
Most builds require a deposit before work begins. When you pay a deposit, your card is saved securely with our payment processor, Stripe. By paying, you authorize Quick Choice App Studio to charge that card automatically for each remaining payment-plan milestone shown on your quote, in the amount shown, once that milestone has been completed. You will receive a receipt for every charge. Milestone payments already charged for completed work are non-refundable. If a charge fails, we will contact you and work may pause until payment is made; overdue balances may incur the late fee stated in your payment terms. You may ask us to charge a different card at any time.
4. Packages Paid in Full
For packages paid in full online, you may cancel for a full refund within 3 business days of payment if work has not started. After work begins, we refund the paid amount minus the value of work completed to date, and nothing is refunded once the build has been delivered.
5. Logo Design Fees
Logo design fees are non-refundable once logo concepts or files have been generated or delivered, because the work is complete at that point.
6. Monthly Care Plans
Care plans can be cancelled at any time and stop renewing at the end of the current billing period. Monthly fees already charged are non-refundable and are not prorated.
7. Third-Party Costs
Amounts paid for third-party products or services — such as domains, hosting, app store fees, and software licenses — follow those providers' refund rules and are not refundable by us.
8. How to Request a Refund
Email design@quickchoiceappstudio.com from the address you paid with, including your receipt or quote number and the reason for your request. We respond within 5 business days. Approved refunds are returned to the original payment method; your bank may take 5 to 10 business days to show the credit.
9. Disputes and Chargebacks
Please contact us before disputing a charge with your bank — most billing issues are resolved quickly. Work and account access may be paused while a chargeback is open, and we will provide the payment authorization, receipts, and project records to the card issuer.
Contact
Quick Choice App Studio, LLC
2241 North Monroe Street, Suite 1427, Tallahassee, Florida 32303
850-801-5995
design@quickchoiceappstudio.com